/* Shop Requests — customer app. Mobile-first, navy + one warm accent. */
:root{
  --navy:#13294B; --navy-2:#22395F; --ink:#13294B; --body:#4A5568; --muted:#5B6577;
  --line:#E3E6EB; --field:#D3D8E0; --ground:#F5F6F8; --card:#FFFFFF; --soft:#EEF1F6;
  --ok:#1E6B3A; --ok-bg:#E7F5EC; --warn:#6B4600; --warn-bg:#FFF4D6; --bad:#A21B12; --bad-bg:#FDECEA;
  --accent:#C4511E; --r:16px;
  --font:'Plus Jakarta Sans',system-ui,-apple-system,'Segoe UI',sans-serif;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:#E9ECF1;color:var(--ink);font:500 15px/1.5 var(--font)}
.app{max-width:520px;min-height:100vh;margin:0 auto;background:var(--ground);display:flex;flex-direction:column}
a{color:var(--ink)}
img,video{max-width:100%;display:block}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:3px solid var(--accent);outline-offset:2px}
.sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.hp{position:absolute;left:-9999px}
.ic{flex-shrink:0}
.muted{color:var(--muted);font-weight:500}
.small{font-size:13px}
.center{text-align:center}
.pre{white-space:pre-line}

/* headers */
.topbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;background:var(--navy);color:#fff}
.brand{display:flex;align-items:center;gap:12px;color:#fff;text-decoration:none;min-width:0}
.logo{width:40px;height:40px;border-radius:12px;background:var(--accent);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.brand-text{display:flex;flex-direction:column;min-width:0}
.brand-text strong{font-size:16px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.brand-text small{font-size:13px;color:#C9D3E3}
.lang{display:flex;background:var(--navy-2);border-radius:999px;padding:3px;text-decoration:none;flex-shrink:0}
.lang span{padding:7px 12px;border-radius:999px;font-size:13px;font-weight:700;color:#fff;min-height:36px;display:flex;align-items:center}
.lang span.on{background:#fff;color:var(--navy)}
.lang-sm,.lang-dark{margin-left:auto}
.lang-sm{background:var(--soft)}
.lang-sm span{color:var(--navy);padding:5px 10px;min-height:30px}
.lang-sm span.on{background:var(--navy);color:#fff}
.lang-dark{background:var(--navy-2)}
.lang-dark span{padding:5px 10px;min-height:30px}

.subbar{position:sticky;top:0;z-index:5;padding:10px 20px 14px;background:#fff;border-bottom:1px solid var(--line)}
.subbar-row{display:flex;align-items:center;gap:6px}
.subbar-title{font-size:16px;font-weight:700}
.icon-btn{width:44px;height:44px;margin-left:-12px;display:flex;align-items:center;justify-content:center;border-radius:12px;color:var(--ink);background:none;border:0;cursor:pointer;text-decoration:none}
.icon-btn.light{color:#fff}
.icon-btn.solid{margin:0;width:48px;height:48px;background:var(--navy);color:#fff}
.progress{list-style:none;margin:12px 0 0;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}
.progress li{display:flex;flex-direction:column;gap:6px}
.progress .bar{height:5px;border-radius:3px;background:var(--line);transition:background .2s}
.progress .lbl{font-size:12px;font-weight:600;color:var(--muted)}
.progress li.on .bar{background:var(--accent)}
.progress li.cur .lbl{color:var(--ink);font-weight:700}

/* type */
.title{margin:0;font-size:26px;line-height:1.2;font-weight:800;letter-spacing:-.02em}
.lead{margin:8px 0 0;font-size:15px;line-height:1.5;color:var(--body)}
.h2{margin:0;font-size:17px;line-height:1.3;font-weight:800}
.h3{margin:8px 0 0;font-size:15px;font-weight:800}
.with-icon{display:flex;align-items:center;gap:8px}
.body{margin:0;font-size:14px;line-height:1.55;color:var(--body)}
.eyebrow{font-size:12px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--muted)}
.fine{margin:0;font-size:13px;line-height:1.5;color:var(--muted);text-align:center}

/* layout */
main{flex:1}
.wrap{padding:24px 20px}
.stack{display:flex;flex-direction:column;gap:18px}
.stack-sm{display:flex;flex-direction:column;gap:8px}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.row{display:flex;align-items:center;gap:10px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px;display:flex;flex-direction:column;gap:10px}
.divider{display:flex;align-items:center;gap:10px;font-size:13px;font-weight:600;color:var(--muted)}
.divider::before,.divider::after{content:"";flex:1;height:1px;background:var(--field)}

/* menu */
.hero{padding:28px 20px 6px}
.hero .title{font-size:27px}
.menu{display:flex;flex-direction:column;gap:10px;padding:16px 20px}
.menu-item{display:flex;align-items:center;gap:14px;padding:14px 16px;min-height:76px;background:#fff;border:1px solid var(--line);border-radius:var(--r);text-decoration:none;color:var(--ink);transition:transform .1s,box-shadow .15s}
.menu-item:hover{box-shadow:0 4px 14px rgba(19,41,75,.08)}
.menu-item:active{transform:scale(.99)}
.menu-item .ic{margin-left:auto;color:#8A94A6}
.menu-text{display:flex;flex-direction:column;gap:3px}
.menu-text strong{font-size:16px;font-weight:700}
.menu-text small{font-size:13px;color:var(--muted)}
.num{width:38px;height:38px;flex-shrink:0;border-radius:11px;background:var(--soft);display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:800}
.menu-item.primary{background:var(--navy);border-color:var(--navy);color:#fff}
.menu-item.primary .num{background:var(--accent);color:#fff}
.menu-item.primary small{color:#C9D3E3}
.menu-item.primary .ic{color:#fff}
.promise,.info{margin:6px 20px 0}
.info{margin:12px 20px 28px}
.promise-row{display:flex;align-items:center;gap:10px;font-size:14px;font-weight:600}
.ok{color:var(--ok);display:inline-flex}
.info dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 14px;font-size:14px}
.info dt{font-weight:700}
.info dd{margin:0;color:var(--body)}

/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:48px;padding:0 16px;border-radius:14px;border:1.5px solid transparent;font-size:15px;font-weight:700;text-decoration:none;cursor:pointer;background:none;text-align:center}
.btn-lg{min-height:54px;font-size:16px;width:100%}
.btn-primary{background:var(--accent);color:#fff}
.btn-primary:hover{filter:brightness(.94)}
.btn-primary[disabled]{opacity:.6;cursor:wait}
.btn-navy{background:var(--navy);color:#fff}
.btn-outline{border-color:var(--field);background:#fff;color:var(--ink)}
.btn-outline:hover{border-color:var(--navy)}
.btn-outline-light{border-color:rgba(255,255,255,.6);color:#fff}
.btn-tall{flex-direction:column;min-height:80px;gap:6px;font-size:14px;border-radius:12px}
label.btn-tall.btn-outline{border-color:var(--navy)}
.link-btn{background:none;border:0;padding:6px 0;font-weight:700;font-size:14px;color:var(--ink);text-decoration:underline;cursor:pointer}
.link-btn.center{display:block;margin:10px auto 0}

/* form */
.field{display:flex;flex-direction:column;gap:6px;margin:0;padding:0;border:0;min-width:0}
.field>label,.field>legend,.label{font-size:14px;font-weight:700;padding:0}
.field>legend{margin-bottom:10px}
input[type=text],input[type=tel],input[type=email],input[type=date],input[type=number],input:not([type]),select,textarea{
  width:100%;min-height:50px;padding:0 14px;border:1.5px solid var(--field);border-radius:12px;background:#fff;font-size:16px;font-weight:600}
textarea{padding:12px 14px;line-height:1.5;font-weight:500;resize:vertical}
input:focus,select:focus,textarea:focus{border-color:var(--navy);outline:none;box-shadow:0 0 0 3px rgba(19,41,75,.12)}
.mono{letter-spacing:.08em;text-transform:uppercase}
.hint{margin:4px 0 0;font-size:13px;line-height:1.5;color:var(--muted)}
.readonly{font-size:16px;font-weight:700}
.invalid{border-color:var(--bad)!important;box-shadow:0 0 0 3px rgba(162,27,18,.12)!important}
.form-error{padding:12px 14px;border-radius:12px;background:var(--bad-bg);color:var(--bad);font-weight:700;font-size:14px}
.wrap>.form-error,.req-form>.form-error{margin:16px 20px 0}

.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip input,.opt input{position:absolute;opacity:0;pointer-events:none}
.chip span{display:inline-flex;align-items:center;min-height:44px;padding:0 16px;border-radius:999px;border:1.5px solid var(--field);background:#fff;font-size:14px;font-weight:600;cursor:pointer;user-select:none}
.chip input:checked+span{background:var(--navy);border-color:var(--navy);color:#fff}
.chip input:focus-visible+span,.opt input:focus-visible+span{outline:3px solid var(--accent);outline-offset:2px}
.opts{display:grid;gap:8px}
.cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}
.cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.opt{position:relative}
.opt span{display:flex;align-items:center;justify-content:center;min-height:50px;padding:0 8px;border-radius:12px;border:1.5px solid var(--field);background:#fff;font-size:15px;font-weight:600;text-align:center;cursor:pointer}
.opt input:checked+span{border:2px solid var(--navy);background:var(--soft);font-weight:800}
.check{display:flex;gap:12px;align-items:flex-start;font-size:14px;line-height:1.45;color:var(--body);cursor:pointer}
.check input{width:22px;height:22px;margin:0;flex-shrink:0;accent-color:var(--navy)}
.check.boxed{flex:1;align-items:center;min-height:48px;padding:0 14px;border:1.5px solid var(--field);border-radius:12px;font-size:15px;font-weight:700;color:var(--ink)}
.check.boxed:has(input:checked){border-color:var(--navy);background:var(--soft)}

.media-pick{display:grid;gap:10px}
.pick{position:relative;min-height:84px;border:1.5px dashed #B9C1CE;border-radius:14px;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;font-size:13px;font-weight:600;cursor:pointer;text-align:center;padding:6px}
.pick input,.vin-box input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%}
.pick:focus-within{outline:3px solid var(--accent);outline-offset:2px}
.thumbs{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:8px}
.thumbs:empty{display:none}
.thumbs li{position:relative;width:76px;height:76px;border-radius:12px;overflow:hidden;background:var(--soft);display:flex;align-items:center;justify-content:center;color:var(--muted)}
.thumbs img,.thumbs video{width:100%;height:100%;object-fit:cover}
.thumbs .rm{position:absolute;top:4px;right:4px;width:26px;height:26px;border-radius:50%;border:0;background:rgba(19,41,75,.85);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer}
.thumbs .busy{position:absolute;inset:0;background:rgba(255,255,255,.75);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:var(--ink)}
.thumbs .err{background:var(--bad-bg);color:var(--bad);font-size:11px;font-weight:700;padding:4px;text-align:center}

.vin-box{border:1.5px solid var(--navy)}
.vin-box label.btn{position:relative}
.vin-result{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border-radius:10px;background:var(--ok-bg);color:#1E5E35;font-size:14px;font-weight:600;line-height:1.4}
.vin-result.bad{background:var(--bad-bg);color:var(--bad)}
.vin-result.busy{background:var(--soft);color:var(--muted)}
.recap{flex-direction:row;align-items:flex-start;gap:12px}
.recap-body{display:flex;flex-direction:column;gap:4px;flex:1;min-width:0}
.recap q{font-size:15px;font-weight:600;line-height:1.4;quotes:"\201C" "\201D"}
.recap small{font-size:13px;color:var(--muted)}

.cta{position:sticky;bottom:0;padding:14px 20px calc(18px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:8px;z-index:4}
html.js .step{display:none}
html.js .step.active{display:flex;flex-direction:column;min-height:calc(100vh - 110px)}
html.js .step.active>.wrap{flex:1}

/* scanner overlay */
.scanner{position:fixed;inset:0;z-index:50;background:#000;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:18px;padding:20px}
.scanner[hidden]{display:none}
.scanner video{width:100%;max-width:520px;max-height:60vh;object-fit:cover;border-radius:14px}
.scanner-frame{position:absolute;width:min(86vw,440px);height:90px;border:3px solid var(--accent);border-radius:12px;top:50%;transform:translateY(-60%);pointer-events:none}
.scanner-hint{color:#fff;text-align:center;margin:0;font-weight:600}

/* tracking */
.track-head{padding:12px 20px 20px;background:var(--navy);color:#fff;display:flex;flex-direction:column;gap:10px}
.track-row{display:flex;align-items:center;gap:6px}
.track-meta{font-size:13px;font-weight:600;color:#C9D3E3}
.track-title{margin:0;font-size:24px;line-height:1.2;font-weight:800}
.badge{display:inline-flex;align-self:flex-start;align-items:center;gap:8px;padding:7px 12px;border-radius:999px;font-size:14px;font-weight:700}
.b-wait{background:var(--warn-bg);color:var(--warn)}
.b-ok{background:var(--ok-bg);color:#1E5E35}
.b-off{background:#E3E6EB;color:#3A4352}
.b-info{background:#E4ECF8;color:#1C3E70}
.callout{border:1.5px solid var(--navy)}
.link-card{flex-direction:row;align-items:center;justify-content:space-between;text-decoration:none;font-weight:700}
.thanks{align-items:stretch;gap:12px}
.thanks-mark{width:68px;height:68px;margin:4px auto 0;border-radius:50%;background:var(--ok-bg);color:var(--ok);display:flex;align-items:center;justify-content:center}
.next-steps{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}
.next-steps li{display:flex;gap:12px;align-items:flex-start}
.next-steps .n{width:28px;height:28px;flex-shrink:0;border-radius:50%;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:800}
.next-steps strong{display:block;font-size:15px}
.next-steps small{display:block;font-size:14px;color:var(--body)}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{position:relative;display:flex;gap:14px;padding-bottom:16px}
.timeline li:not(:last-child)::before{content:"";position:absolute;left:11px;top:26px;bottom:2px;width:2px;background:var(--line)}
.timeline li.done:not(:last-child)::before{background:#9CC9AC}
.dot{width:24px;height:24px;flex-shrink:0;border-radius:50%;border:2px solid #C5CCD7;background:#fff;display:flex;align-items:center;justify-content:center}
.done .dot{background:var(--ok);border-color:var(--ok);color:#fff}
.cur .dot{border:7px solid var(--navy)}
.timeline strong{display:block;font-size:15px}
.todo strong{color:#6B7485;font-weight:600}
.timeline small{font-size:13px;color:var(--muted)}
.tiles{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.tile{margin:0;display:flex;flex-direction:column;gap:4px}
.tile img,.tile video{width:100%;height:130px;object-fit:cover;border-radius:12px;background:var(--soft)}
.tile figcaption{font-size:12px;color:var(--muted)}
.audio-tile{display:flex;flex-direction:column;gap:8px;align-items:center;justify-content:center;padding:12px;border-radius:12px;background:var(--soft);min-height:130px;color:var(--muted)}
.audio-tile audio{width:100%}
.thread{display:flex;flex-direction:column;gap:10px}
.bubble{max-width:86%;padding:10px 14px;font-size:14px;line-height:1.45}
.bubble p{margin:0}
.bubble small{display:block;margin-top:6px;font-size:12px;color:var(--muted)}
.bubble.them{align-self:flex-start;background:var(--soft);border-radius:4px 14px 14px 14px}
.bubble.me{align-self:flex-end;background:#FCEDE4;border-radius:14px 4px 14px 14px}
.composer{display:flex;gap:8px;align-items:flex-end}
.composer textarea{min-height:48px;flex:1}

/* estimate */
.legend{display:flex;flex-wrap:wrap;gap:8px;align-items:center;font-size:13px}
.tag{display:inline-flex;align-self:flex-start;padding:4px 9px;border-radius:999px;font-size:12px;font-weight:800}
.t-now{background:var(--bad-bg);color:var(--bad)}
.t-soon{background:var(--warn-bg);color:var(--warn)}
.t-later{background:var(--ok-bg);color:#1E5E35}
.est-item{gap:12px}
.est-item.dim{opacity:.6}
.est-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.price{font-size:18px;font-weight:800;white-space:nowrap}
.breakdown{margin:0;padding:10px 12px;border-radius:10px;background:var(--ground);font-size:13px;color:var(--body);display:flex;flex-direction:column;gap:4px}
.breakdown div{display:flex;justify-content:space-between}
.breakdown dd{margin:0;font-weight:600}
.approved-mark{display:flex;align-items:center;gap:8px;color:var(--ok);font-weight:700;font-size:14px}
.totals{gap:8px;font-size:14px;color:var(--body)}
.totals div{display:flex;justify-content:space-between;align-items:baseline}
.totals strong{color:var(--ink)}
.totals .grand{border-top:1px solid var(--line);padding-top:10px;margin-top:4px;color:var(--ink)}
.totals .grand span{font-size:16px;font-weight:800}
.totals .grand strong{font-size:24px;font-weight:800}
.approve{border:1.5px solid var(--navy);gap:14px}
.notice{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:12px;background:var(--soft);font-size:14px;font-weight:600}
.notice.ok{background:var(--ok-bg);color:#1E5E35}

@media (min-width:521px){body{padding:0}.app{box-shadow:0 0 0 1px var(--line)}}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}